FREQUENTLY ASKED QUESTIONS

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<h2>Frequently Asked Questions</h2>

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<summary>Are your crackers vegan and gluten-free?</summary>
Yes — our crackers are 100% plant-based (vegan friendly) and certified gluten-free. They’re crafted from natural kitchen-cupboard ingredients to support a healthy lifestyle.
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<summary>What makes your crackers different from others?</summary>
We use premium plant-based ingredients, no added sugar, and a generous seed content. We use olive oil rather than palm oil or seed oils. Our crackers are lightly baked on low heat to preserve nutrients, and formulated to support gut health by including inulin (a prebiotic fibre). Our packaging is fully recyclable and we are mindful of our environmental impact.
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<summary>What ingredients do you use?</summary>
We start with seeds (chia, linseed/flax, sunflower), chickpea flour, gluten-free oats, apple purée, olive oil, inulin, and other natural, allergy-friendly ingredients. No artificial sweeteners and no palm oil are used.
Our crackers are allergen-friendly for many major allergens — but please check the specific pack for full allergen information.
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<summary>Can people with allergies eat these crackers?</summary>
While we’ve designed them to be as allergy-friendly as possible (nut-free, sesame-free, no palm oil), you should always check the label for each flavour as ingredients may vary or cross-contamination may apply. We also use gluten-free oats.
If you have a serious allergy, we recommend contacting us to check batch-specific information before consumption.
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<summary>Do you add sugar or sweeteners?</summary>
No. There are no added sugars, syrups or artificial sweeteners in our crackers. Naturally occurring sugars from whole-food ingredients may be present, but we keep overall sugar content low.
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<summary>Are these crackers suitable for special dietary needs?</summary>
Yes — our brand was created with mindful nutrition in mind. They are vegan, low in sugar, and designed to support gut health, which is often helpful during life-stages such as the menopause.
If you have a medical condition or are following a specialised diet, please consult your doctor or nutritionist.
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<summary>How should I store them and what is the shelf life?</summary>
Keep the crackers in a cool, dry place away from direct sunlight. Once opened, reseal the pack or transfer to an airtight container for best freshness.
The shelf life is stated on the pack according to standard storage.
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<summary>Where are your crackers made?</summary>
They are made in Cornwall, England, in an artisan bakery, with careful small-batch production to maintain high quality and flavour.
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<summary>Can I buy your products wholesale or for retail distribution?</summary>
Yes — we offer wholesale and retail opportunities. For information on MOQ and partnership terms, please contact our wholesale team.
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<summary>How long will delivery take and where do you ship?</summary>
We dispatch from the UK and ship within the UK. For international customers, please contact us directly at <a href="mailto:orders@pepandlekker.com">orders@pepandlekker.com</a>. Due to customs regulations, we may need to add information to your order and international shipping charges will apply.
Delivery times depend on your location and shipping method. If you need your order by a specific date, please order early and select the fastest shipping option.
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<summary>What is your returns/refund policy?</summary>
If your product arrives damaged or you believe there is a fault, please contact us within 2 days of receipt with photos. We will review and arrange a replacement or refund where applicable.
For hygiene reasons, we cannot accept returns of opened food items unless there is an issue with the product.
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<summary>How can I contact you with further questions or feedback?</summary>
You can reach our customer service team via the Contact page on our website or email us at <a href="mailto:orders@pepandlekker.com">orders@pepandlekker.com</a>. We love hearing from customers and are happy to help with questions about ingredients, orders or collaborations.
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