Refund policy

Returns and Refund Policy

At Pep & Lekker, we take great care to ensure that our crackers reach you in perfect condition.

Damaged or faulty products

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible, ideally within 24 hours of delivery, at gafsen@pepandlekker.com.

Where possible, please include your order number and photographs of the damaged packaging or products so that we can resolve the issue quickly.

If your products are faulty, damaged or not as described, we will offer an appropriate refund or replacement in accordance with your statutory consumer rights.

Change-of-mind returns

If you change your mind about your purchase, please contact us within 14 days of receiving your order. Where a statutory cancellation right applies, we will explain how to return the products and arrange any refund due.

Certain food products may be exempt from cancellation rights, including products liable to deteriorate or expire rapidly and sealed products unsuitable for return for health protection or hygiene reasons once unsealed.

Contact us

Email: gafsen@pepandlekker.com

Telephone: 020 3488 2762

Nothing in this policy affects your statutory consumer rights.